While although I would like to attain a job in my field, I do feel as though waitressing is an underrated job. I have never worked as a waitress, but I can definitely tell that the job does require a lot from a person. It requires being able to multi-task and problem solve. Waitresses have their own specific lexis and use this to communicate to other workers at the restaurant.
Waitressing may not require some fancy degree or a college education, but it requires skills that aren't taught in college. Waitressing requires one to be efficient and time conscious. Waitresses must constantly be aware of their surroundings and make sure that everyone is being taken care of at all times. They must remember who ordered what, and with what specifications and be able to deliver food to customers in a timely manner.
Not only do they serve one table, but multiple tables. This becomes a lot to memorize, and they must be good at multitasking to get everything correct. Imagine having to take people's orders from several tables, get them correct, and deliver it to them on good time? That sounds pretty challenging to me. They are constantly moving and on their feet, rarely getting a second to relax on their shift.
Despite the fact that this job doesn't require a degree, doesn't mean that just anyone can do it. I would argue that it takes a lot to be a successful waitress. Peter Drucker's assertion that waitresses are not knowledge workers and do not have problem serving skills couldn't be more wrong. I would make the argument that waitresses need to be knowledgeable about not only the food service industry, but about the specific place where they are working and they need to be able to think on their feet and solve any problems that may arise while they are on their shift.
Hey girly!
ReplyDeleteGreat blog. It was short, sweet and to the point. I agree with what you have written. Being a server is really difficult and requires skills. Ducker has clearly not been in the serving business before and has zero idea how mind stimulating it actually is. There is so much more that goes into it and it is by no means mindless. Thank you for a well written blog!
See you in class,
Allison Starr
Hey Karishma!
ReplyDeleteVery nice blog. I totally agree that waitressing takes a lot of skill. I know I for sure probably would not deal well in the this kind of service industry. I hate dealing with annoying customers and I'd probably get super stressed with all the memorizing I would have to do. Ducker for sure has never worked in the food industry before. See you in class!
-Nick Thompson
People underestimate the gravity of what it takes to be a server. Being a server really challenges a persons memorizing and multitasking skills. Peter Ducker article reminds me of an op-ed and this case he belittles the capacity of how to work in the service industry. Servers experience what the everyday person would like to avoid and that is talking/serving people when their either mad or happy while still providing an excellent service. that is why it is always important to tip your waiter after thanking them for their service.
ReplyDeleteFrom your fellow blogger,
David Bobadilla
I agree with what you say about not anyone being able to perform this job. I myself have done my best at keeping away from the food industry. The amount of patience and costumer service requires a tentative waitress or waiter to obtain constant human interaction. However, I'm able to see how costumer service jobs have the potential to become obsolete.
ReplyDeleteJoel Richardson